LCD TV 123

Samsung UN55LS003AFXZA Flat 55″ LED 4K UHD The Frame SmartTV 2017

Samsung UN55LS003AFXZA Flat 55″ LED 4K UHD The Frame SmartTV 2017

Introducing The Frame from Samsung – a revolutionary way to think about your TV. When you’re not watching the brilliant 4K UHD TV with HDR, it turns into a beautiful work of art on your wall. With an array of paintings, prints, photos, and frames to suit every mood and style, The Frame TV goes beyond entertainment and becomes an expression of you. *Each Customizable Frame sold separately. **A small gap between the wall and TV may occur if wall is not 100% flat or is constructed off angle to th
Samsung UN55LS003AFXZA Flat 55

  • The Frame transforms into a beautiful work of art when you’re not watching TV.
  • The Frame includes a gallery of professionally curated art, with one hundred pieces from ten different genres.
  • Our Customizable Frame* has the flexibility to fit into any home’s décor. You can change the black bezel to a wood, white, or metal frame, perfectly complementing your home.
  • With our No Gap Wall Mount**, The Frame hangs flush to the wall, just like a real picture.
  • The Frame has 4K HDR Pro picture so you see a superior range of brilliant color and rich contrast.

List Price: $ 1,999.99

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4 Comments

  1. PhotoGraphics says:
    The manufacturer and 2 others commented on the review belowSee comments
    349 of 367 people found the following review helpful
    3.0 out of 5 stars
    The Art Mode of this TV has several severe issues that render this mode entirely useless., June 24, 2017
    By 
    Gary Chou (Silicon Valley) –

    Customer Video Review Length:: 0:34 Mins

    Update on 10/3:

    1. See my comments in the comments section for more details.
    2. The issue with dim display had been solved after mounting on the wall. I think the problem is an edge case that most people don’t experience. I hit it because I had a very dark TV stand.
    3. I updated my rating from 1 start to 3 star. I would like to rate it higher, but there are still many issues with this TV. Again, details are in the comments, along with many other people’s feedback.
    4. My main concern is, after a free in-home exchange, my new replacement STILL has a discoloration (see image attached). This is simply unbelievable. I would have rated this TV as a zero star, but this TV is also very beautiful, so I definitely still love it. It’s love and hate.
    5. My second concern is that its software (app that you install on your phones) is very buggy, and is the ONLY way to customize your Art Mode’s settings. I don’t know why Samsung chose to do that–you can’t change setting of Art Mode unless you use the app.
    6. Lastly, the update Samsung provided on this thread doesn’t seem to make sense. It’s attaching link to firmware that is for a different TV, and referring to update that doesn’t exist (see two other similar complains). Based on that, I can’t rate this TV any higher.
    7. However I am optimistic that Samsung will continue to support this product and work toward addressing our concerns, as they have demonstrated their commitment via reaching out to us on this forum.

    Executive Summary:
    The Art Mode of this TV has several severe issues that render this mode entirely useless. Since this TV’s picture quality and non-Art Mode related feature set is on par with Samsung MU7000 series, customers are paying around $1000 extra for an Art Mode that simply does not work.

    Pros:
    – TV is beautiful
    – Menu is easy to navigate
    – Out of the box experience is simply and well thought out
    – The box the TV came in is artistic and beautiful
    – Invisible connector is an excellent idea. It’s well executed.

    Cons:
    – Due to it is so new, I couldn’t see a floor mode. None of the local Best Buy carried it yet; Fry’s had one in its receiving dock, so I got it from Fry’s.
    – TV volume is inconsistent. Volume “12” (out of 50 I believe) for the same content (Xfinity cable) could sound very differently depending on the volume setting when you switches to the said source. I had to cycle the power or turn off the volume to 0 before entering the right source before the volume would sound right again.
    – Art Mode is completely useless at night. It becomes unreadable and dark. After changing setting via SmartView app, it automatically turns off the TV.
    – Eco Solution setting within TV’s settings does not affect Art Mode
    – Only way to change Art Mode setting is via a buggy SmartView app on one’s Android or iOS phones.
    – SmartView app is extremely buggy, and does not mitigate Art Mode’s issue.
    – Ambient Light Sensor logic and its interaction with SmartView app setting is malfunctioning. The only way for Art Mode to display correct brightness setting is if I place a super bright flashlight directly under the Ambient Light Sensor. Otherwise, once I increase the brightness of the Art Mode (via my SmartView app), the TV automatically switches off (completely off and disconnected from my SmartView app) whenever I increase the brightness over 50%.
    – SmartView app always loses connection to TV in Art Mode. For any Art Mode setting to affect the TV, I have to change the painting image from SmartView app in order for it to reconnect.
    – SmartView app crashes and becomes extremely slow
    – TV does not come with any default frame. It just looks like a regular plain TV unless you buy another $250 “frame”. This was not made clear to me by anyone, in any press release, review, or brochure. I even spoke to a Samsung representative over the phone from Fremont Fry’s store. The representative from Samsung told me that it comes with a default white frame. It was not true.

    Background about me:
    This review is rather technical because I am a software engineering program manager, so I both understand how these features work behind the scene and have tried to the best of my ability to triage and resolve the issues. I live not far from Samsung’s headquarter in San Jose where the software for this thing is probably made. I work with the same pool of engineers every day to make software products that goes into hundreds of million of customers’ phones and computers. I know the industry well, and I can say with a high confidence that these issues are software related (bugs). These are the kind of bugs that a company delays its launch for in order to fix the bugs prior to launch (a.k.a. launch blockers). I am not sure why Samsung signed off the release of this product,…

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  2. E S says:





    stem
    The manufacturer commented on this review(What’s this?)
    Posted on

    Jun 26, 2017, 6:51:20 PM PDT

    Samsung Products says:

    Gary Chou:<br/><br/>Thank you for your review of the 2017 Samsung The Frame 65″ LED 4K UHD SmartTV (UN65LS003AFXZA). Please know that Samsung greatly values your feedback and is looking into the concerns you have cited. We will try to replicate your usage scenario in our lab to better understand your issues and work towards a solution. Once we have more information on our end, we will update this review with another manufacturer post. Again, thank you for your purchase and for sharing your user experience.<br/><br/>
    Update (Oct 04, 2017):
    Hi Gary,

    The firmware version 1144 is released to improve functionalities on multiple series, including the Q7F and the Frame.

    Follow this link: https://www.samsung.com/us/support/owners/product/the-frame
    Then scroll down and you will see “Downloads.” Listed there is:
    SEP 25 2017
    Upgrade File(USB type) ver. 1144.0 All OS ENGLISH 1216.82 MB DOWNLOAD

    Other than running the update over the internet, you can also do it manually using a USB drive:
    1. Download the firmware ver. 1144 onto your USB Drive
    2. Plug the USB thumb drive containing the firmware upgrade into a USB port on the One Connect Box.
    3. Press the Home button on your OneRemote.
    4. Navigate to Settings > Support > Software Update.
    5. Select Update Now.
    6. To search the connected USB thumb drive for update files, select Yes.
    7. To install the firmware update, follow the on-screen instructions.

    UPDATE (Sep. 29)<br/>Hi Gary,<br/><br/>We have just released a firmware update (Version 1144) that may resolve the discoloration issue.
    Here is the link to download the firmware: https://www.samsung.com/us/support/owners/product/2017-qled-tv-q7f-series
    The update can also be initiated and completed on your TV with these steps:
    Press the Home button on your remote> Navigate to Settings > Support > Software Update> Select Update Now> Any new updates will be downloaded and installed. If there are no new updates available, select OK
    Then follow these steps to download the firmware:<br/>Press the Home button on your remote > Navigate to Settings > Support > Software Update > Select Update Now<br/>Any new updates will then be downloaded and installed. <br/><br/>Should you have any questions, concerns, or need further assistance, please contact Samsung Customer Support.<br/><br/>-Samsung Ambassador<br/><br/>————————————————–—<br/>UPDATE (August):<br/>I hope that the firmware update resolved your lighting issues and has enabled you to fully enjoy The Frame’s unique Art Mode capabilities.<br/><br/>Please know that both the OneConnect cable and TV power cable are paintable to blend with any wall color. Painting either cable will not cause any damage. <br/><br/>I apologize that the original included mounting instructions were only for concrete walls. Samsung will be uploading dry wall mounting details to Samsung.com; moving forward, instructions will be added to TVs being produced.<br/><br/>If there is anything we can do to further assist and improve your 1-star user experience with The Frame, please do let us know by contacting Samsung Customer Support via the above listed options. You can also post your concerns in the thread of this review and we will respond.<br/><br/>Samsung sincerely values our customers’ feedback, and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.<br/><br/>———-—————————————––<br/>UPDATE (July):<br/>Thank you for your patience as Samsung investigated your concerns.<br/><br/>We have addressed the lighting issue you were experiencing, where the TV backlight would automatically turn off under the following conditions: Area around the TV is dark, Night Mode is set to Off, and Picture Brightness is set above 50%.<br/><br/>Samsung has created a new firmware update that will resolve this. Please go to this link: http://www.samsung.com/us/support/owners/product/the-frame<br/>1. Click on “PRODUCT INFO” in the black bar<br/>2. Then scroll to “Downloads” and click “DOWNLOAD” for “JUL 10, 2017 Upgrade File(USB type) ver. 1123.2, ENGLISH – 1192.71MB”<br/><br/>Our Firmware Download Guide can be found at: http://www.samsung.com/us/support/answer/ANS00062516/<br/><br/>Should you need any assistance, please reach out to Samsung Customer Support via:<br/>1) Toll-free at 1-800-SAMSUNG <br/>2) LiveChat or email at: http://www.samsung.com/us/support/contact<br/>3) Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

     
    The manufacturer commented on this review
    Posted on
    Jul 12, 2017, 11:10:31 AM PDT

    Samsung Products says:

    Gary Chou,

    Thank you for your patience as Samsung investigated your concerns.

    We have addressed the lighting issue you were experiencing, where the TV backlight would automatically turn off under the following conditions: Area around the TV is dark, Night Mode is set to Off, and Picture Brightness is set above 50%.

    Samsung has created a new firmware update that will resolve this. Please go to this link: http://www.samsung.com/us/support/owners/product/the-frame
    1. Click on “PRODUCT INFO” in the black bar
    2. Then scroll to “Downloads” and click “DOWNLOAD” for “JUL 10, 2017 Upgrade File(USB type) ver. 1123.2, ENGLISH – 1192.71MB”

    Our Firmware Download Guide can be found at: http://www.samsung.com/us/support/answer/ANS00062516/

    Should you need any assistance, please reach out to Samsung Customer Support via:
    1) Toll-free at 1-800-SAMSUNG
    2) LiveChat or email at: http://www.samsung.com/us/support/contact
    3) Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

     
    The manufacturer commented on this review
    Posted on
    Aug 11, 2017, 9:34:48 AM PDT

    Samsung Products says:

    Gary Chou:

    I hope that the firmware update resolved your lighting issues and has enabled you to fully enjoy The Frame’s unique Art Mode capabilities.

    Please know that both the OneConnect cable and TV power cable are paintable to blend with any wall color. Painting either cable will not cause any damage.

    I apologize that the original included mounting instructions were only for concrete walls. Samsung will be uploading dry wall mounting details to Samsung.com; moving forward, instructions will be added to TVs being produced.

    If there is anything we can do to further assist and improve your 1-star user experience with The Frame, please do let us know by contacting Samsung Customer Support via the above listed options. You can also post your concerns in the thread of this review and we will respond.

    Samsung sincerely values our customers’ feedback, and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

     
  3. Anonymous says:
     
  4. Anonymous says:
    165 of 173 people found the following review helpful
    3.0 out of 5 stars
    Looking at this TV from another perspective, July 9, 2017
    By 
    (VINE VOICE)
      

    PhotoGraphics (United States) –

    Verified Purchase(What’s this?)
    This review is from: Samsung UN55LS003AFXZA Flat 55″ LED 4K UHD The Frame SmartTV 2017 (Electronics)
    I bought one of the first of this model when it arrived at the store, it wasn’t set up for demo yet so I had to take my chances. The idea is extremely exciting, though it may not fit everyone’s needs.

    Gary’s highly technical and non-biased review is so well presented and mirrors my own experiences so well that it would be redundant for me to repeat them here, so I will try to take a little different perspective that I hope will be useful to anyone considering purchasing a 2000 dollar TV (plus 200 for frame choice).

    WHAT THIS TV IS NOT

    This TV is really designed to hang on a wall like a picture. If you simply don’t have any wall space available Samsung can sell you a device that looks like an artist easel for another 600 bucks BUT Art Mode may not work properly depending on how you use it. There is also a set of included tabletop legs for the more traditional look. Before even considering it look around and give serious thought to that, do you have an available wall where you can hang this TV and be able to comfortably watch it from your favorite chair(s) at a comfortable distance? Have you considered that paintings are usually hung higher than most TV’s and to hang this TV lower or not “in-balance” with the rest of your room might look ridiculous? As I thought about the living areas of all of my friends and family I could only think of one or two who have their room set up in such a way that this TV would be usable.

    DOES IT LOOK LIKE A REAL PAINTING

    The short answer is no. As others have pointed out the best you can expect is a look like those giant billboards or ads in a shopping mall … like a color transparency mounted in a lightbox. After setting it up it only took a few hours for me to think it looked phony and even a bit annoying. The effect at night is worse. Paintings don’t glow in the dark unless they are velvet Elvis with dayglo paint. Plus at night you can’t see the frame or mat so basically you have a glowing Matisse floating in mid-air. And there’s one final thing to be aware of and consider – if you turn the unit completely off (as you may want to do to conserve power or prevent burn-in) you are left with a large piece of shiny glass hanging on your wall that looks like, you guessed it, any ordinary TV turned off.

    HOW DOES IT COMPARE WHEN USED AS A TV?

    Once I got over the novelty of the unique picture frame design (which is unquestionably beautiful) the reality is how does the picture quality look compared to any other current 2017 TV? For me that ended up being the deciding factor that caused me to return The Frame and get a current model ordinary TV a few days ago (a Samsung, by the way). I have it mounted on the wall and the TV’s frame is very attractive and resembles a picture frame. It was on a great sale and if you consider that getting the color frame I wanted for The Frame TV cost an extra two-hundred bucks I ended up saving almost 1500 and the picture quality on my “ordinary” TV is at least equal to The Frame from every source material I have.

    HOW TO SAVE A BUNDLE ON A FRAME TV

    Have your heart set on the coolness of displaying artwork or family photos but your wallet says no to The Frame TV? Here’s how I “invented” my own Frame TV several years ago. I am a pro photographer who likes to display my work, but I only have so much wall space available to mat and frame my favorites. I use a Mac Mini that I replaced with a newer model to store and display artwork, photos, even an aquarium screen-saver on my hi-res Samsung LED TV and it us virtually identical to The Frame to look at. I can create a simulated white mat border that looks exactly like the one The Frame uses. I can create slide shows with transitions, sounds (like the ocean with surf sounds or a fireplace with crackling sounds) and virtually any effect imaginable. What about resolution? Frankly (speaking as a photographer) the 4k resolution of The Frame or any current TV is wasted when displaying the typical family photos most of us take, and let’s be real … Renoir didn’t paint in 4k, an oil painting at 1080p doesn’t look any better at 4k when you’re a few feet away from the screen. Per Samsung, the TV does not upscale your personal photos; they can only be displayed at their standard original resolution and photos smaller than 800 x 800 CANNOT be uploaded.

    Note that you don’t have to dedicate a computer to do something like this; there are dozens of streaming media player boxes available for only a few bucks that can do the same thing, even 4k ones are available.

    SUMMARY

    The Frame TV is beautiful and innovative, but as other reviewers have pointed out, probably not ready for prime time, and it may not be the right solution for everyone. That’s for you to decide. Hope these observations have been helpful.

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